In Uncertain Times… Leaders Step Upby Greg Phelps
Technology is generational. Leadership in Adoption in many cases is aging. Sometimes those leaders understand that they need to hire a staff member who better understands technology and…
Work From Home Shouldn’t Result in Lost Revenue
The way we do business is always changing, but in today’s world it’s changing faster than ever. Amid the global outbreak of COVID-19, more and more adoption organizations…
Business of Adoption: Electronic Forms by Greg Phelps
It’s been just over a year since my wife and I bought our lake cottage. Reflecting back on the whole process, I’m amazed at how easy it was…
Business of Adoption: Management Software by Greg Phelps
Does anyone else hear wedding bells? Because I do! My daughter, Carly, gets married in one month, and there is a lot of work still left to do!…
Business of Adoption: Payment Automation by Greg Phelps
When I first met my wife, 32 years ago, she was driving a red Toyota 4-Runner. Now, here in 2019, I’m the one driving a red Toyota 4-Runner.…
Business Leadership: Organizational Tools By Greg Phelps
In last week’s blog, we talked about the importance of having the right tools. This week we’re going to focus on one type of business tool that everyone,…
Business Lessons: Choosing the Right Tools by Greg Phelps
You probably know this about me by now, but my “happy place” is my summer cottage. My wife and I purchased it just about a year ago and…
Operational Transparency -> The Key to Customer Satisfaction by Greg Phelps
I recently read something interesting about the implementation of the first ATM Machine at Barclay’s bank. The ATM is undoubtedly a revolutionary piece of technology. It saved banks…
Leaders Lead. By Greg Phelps
When I joined CAIRS in 2012, I admittedly didn’t know that much about the adoption industry. However, it didn’t take long to wrap my head around the struggles…
Know You. Know Your Value. By Greg Phelps
The single most important piece of advice that someone once gave me was, “Never sell yourself short.” When I heard it for the first time, I dismissed it…